Postal Facts - U.S. Postal Service
We make the connections. Friends and families, businesses and customers. We deliver to every address in America, from the biggest cities to the smallest hamlets. This is our mandate — binding the nation together. This is our commitment — providing secure, reliable, affordable delivery of mail and packages. Always have, always will. It’s what we do.
All figures are for one fiscal year.
* As of September 30, 2020
**Mail bearing postage stamps — bill payments, personal correspondence, cards and letters, etc.
***Includes Priority Mail, Priority Mail Express, First-Class Packages, Package Services, Parcel Return Service and Parcel Select.
| |
2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 |
Annual operating revenue |
$73.1 B | $71.1 B | $70.6 B | $69.6 B | $71.4 B | $68.8 B | $67.8 B | $67.3 B | $65.2 B | $65.7 B |
Career employees* |
495,941 | 496,934 | 497,157 | 503,103 | 508,908 | 491,863 | 488,300 | 491,017 | 528,458 | 557,251 |
Mail volume |
129.2 B | 142.6 B | 146.4 B | 149.5 B | 154.3 B | 154.3 B | 155.5 B | 158.2 B | 159.8 B | 168.3 B |
First-Class Mail volume |
52.6 B | 54.9 B | 56.7 B | 58.7 B | 61.2 B | 62.6 B | 63.8 B | 65.8 B | 68.7 B | 72.5 B |
First-Class Single Piece Mail volume** |
15.2 B | 16.5 B | 17.5 B | 18.5 B | 19.7 B | 20.7 B | 21.8 B | 22.6 B | 23.2 B | 25.8 B |
| |
2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 |
Shipping/Package volume*** |
7.3 B | 6.2 B | 6.2 B | 5.7 B | 5.2 B | 4.5 B | 4 B | 3.7 B | 3.5 B | 3.3 B |
Marketing mail volume |
64.1 B | 75.7 B | 77.3 B | 78.3 B | 80.9 B | 80 B | 80.3 B | 80.8 B | 79.5 B | 84.0 B |
Delivery points |
161.4 M | 160 M | 158.6 M | 157.3 M | 156.1 M | 155 M | 153.9 M | 152.9 M | 152.1 M | 151.5 M |
Address changes |
35.9 M | 35.8 M | 36.8 M | 36.8 M | 37 M | 37 M | 34.4 M | 38.8 M | 39.7 M | 39.9 M |
Total retail offices |
34,451 | 34,613 | 34,772 | 35,005 | 35,423 | 35,520 | 35,649 | 35,434 | 35,369 | 35,756 |
| |
2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 |
Postal-managed retail offices |
31,330 | 31,322 | 31,324 | 31,337 | 31,585 | 31,606 | 31,662 | 31,702 | 31,857 | 32,146 |
Retail customer visits |
768.1 M | 811.8 M | 838.7 M | 857.1 M | 877.4 M | 919.5 M | 948.7 M | 989.1 M | 986.2 M | 1.02 B |
Retail revenue |
12.7 B | 12.7 B | 12.7 B | 12.9 B | 13.5 B | 19.2 B | 19 B | 18.3 B | 17.5 B | 16.9 B |
Postal Service-managed retail office revenue |
10.1 B | 10.1 B | 9.8 B | 9.9 B | 10.2 B | 10.4 B | 10.7 B | 10.8 B | 10.7 B | 10.9 B |
Alternate access revenue |
2.5 B | 2.5 B | 2.9 B | 3.1 B | 3.2 B | 8.8 B | 8.3 B | 7.5 B | 6.8 B | 6 B |
| |
2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 |
Alternate access revenue percentage |
19.8% | 19.8% | 23% | 23.75% | 23% | 45.7% | 43.7% | 41% | 39.1% | 35.5% |
Total delivery routes |
231,579 | 231,807 | 231,843 | 228,483 | 229,104 | 226,777 | 224,365 | 225,152 | 227,000 | 228,160 |
Total vehicles |
231,541 | 228,940 | 232,372 | 230,939 | 227,896 | 214,933 | 211,264 | 211,654 | 212,530 | 213,881 |
Trademarks
The Eagle Logo, the trade dress of USPS packaging, the Letter Carrier Uniform and the Postal Truck and the following marks are among the many trademarks owned by the United States Postal Service: Click-N-Ship®, Deliver The Win®, EDDM®, ePostage®, Every Door Direct Mail®, Express Mail®, First-Class™, First-Class Mail®, Forever®, Global Express Guaranteed®, IMb®, Informed Delivery®, Intelligent Mail®, Parcel Select®, P.O. Box™, Post Office®, Pony Express®, Postal Inspection Service™, PostalOne!®, Postal Police®, PostalProud®, Express International®, Priority Mail Flat Rate®, Priority Mail International®, Priority: You®, Registered Mail™, Standard Mail®, The Postal Store®, United States Postal Inspection Service®, United States Postal Service®, U.S. Mail®, U.S. Postal Inspector™, U.S. Postal Service®, USPS®, USPS BlueEarth®, USPS Mobile®, USPS Operation Santa®, USPS Tracking®, usps.com®, ZIP+4® and ZIP Code™. This is not a comprehensive list of all Postal Service trademarks.
Non-Postal Trademarks
Forest Stewardship Council®, McDonald’s®, National Dog Bite Prevention Week®, Starbucks®, Sustainable Forestry Initiative®, Walmart®
Postal Facts 2020 provides the public with information about the Postal Service. The facts in this publication may be reproduced for the purpose of stating the fact itself, and in a business, informational, academic context and the like, and in the body of text discussing factual subject matter relevant to the fact being presented. However, these facts may become outdated after publication and seeking the latest information is advised.
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